0x80041007 Invalid/non-existent Google User

Why it happens

A user in the migration does not exist in Google Workspace or cannot be accessed. Google also points to CSV formatting, the OAuth key and API scopes.

Where you see it, and what it affects

Google Workspace Migration for Microsoft Exchange (GWMME) is Google's migration tool, and its error codes also cover Exchange, IMAP servers, Outlook and Gmail API limits. This code is written to the GWMME trace logs, and Google says to search them for "Invalid/non-existent Google User" or "0x80041007" to find the affected user. You can also upload trace logs to the Google Admin Toolbox Log Analyzer, and the GWMME Show Report function lists messages that failed.

How to fix it

1. 1

   Step 1

   Search the trace logs for the code to find the affected user.

2. 2

   Step 2

   Confirm the user exists in the Google Admin console and is not suspended. Check the domain name is correct and is not an alias, and that the account uses the user's primary email address, not an alias.

3. 3

   Step 3

   Check the user CSV is formatted correctly and the target addresses are right.

4. 4

   Step 4

   Confirm the OAuth key and API scopes are enabled for the GWMME service account, then rerun.

Check that it is fixed

• After the rerun, search the new trace logs for 0x80041007. It should not appear.
• Use Show Report in GWMME to confirm no messages failed for that user.

Source

Full guide: How to migrate from Microsoft 365 to Google Workspace →