Failed to connect to the Azure Migrate project. Check the error detail and follow the remediation steps by clicking Retry.

Why it happens

The Azure account signed in on the appliance configuration manager is different from the account that generated the Azure Migrate project key in the portal.

Where you see it, and what it affects

The message appears in the appliance configuration manager (https://<appliance>:44368) during Set up prerequisites, after you paste the project key and sign in with an Azure account. It applies to the Azure Migrate appliance for VMware, Hyper-V and physical servers. Until registration succeeds, the appliance cannot discover servers or send data to the project. Note that signing in with a PIN is not supported.

How to fix it

1. 1

   Step 1

   In the appliance configuration manager, sign in with the same Azure account that generated the project key.

2. 2

   Step 2

   Or give the account you are using the Azure Migrate roles and permissions it needs to register appliances.

3. 3

   Step 3

   Select Retry in the appliance configuration manager.

Check that it is fixed

• After sign-in, registration completes and View details shows the registration details in the configuration manager.
• In the portal, on the Azure Migrate: Discovery and assessment card, Overview > Manage existing appliances lists the appliance.
• After discovery starts, select Refresh in Azure Migrate and confirm the discovered servers count increases.

Sources

Full guide: How to migrate VMware, Hyper-V and physical servers to Azure →